Dear Resident,

 

As the period of lockdown continues, we realise that things are changing daily and are therefore writing to you with an update on the level of service delivery we are able to continue to provide at this time.

 

Staff Availability

The majority of staff have now returned to the office on a rotational basis as and when they require to carry out tasks that cannot be done from home and to ensure that we continue to provide a service to our residents and potential tenants.  We have carried out Risk Assessments in consultation with our staff to ensure their safety.  We are continuing to follow government guidance and are now in the planning stages of working towards the office re-opening to the public.  We will keep you updated on progress.  Meantime, staff can still be contacted on their direct numbers provided at the end of this letter.

 

Repairs

As you will recall, when the lockdown commenced, we were able to provide an emergency repairs service only.  As the weeks have progressed, we have been able to re-introduce other types of repairs that can be done safely, i.e. those that can be completed whilst adhering to social distancing and those that do not require complex materials or plant hire.  Therefore, please continue to contact us if you have any repairs issues and we will make every attempt to complete this for you.

 

The numbers to call are as detailed below:

 

During normal office hours:                                     Mary Dunsmore (0141 559 6770)

                                                                                 Jacqueline Paterson (0141 559 5640)

Out-with office hours:                                              City Building (0800 595 595)

Heating & Hot Water out-with office hours:             James Frew (Gas Sure) – 01294 468 113

 

Gas Servicing

We would like to remind you again of our legal obligation as your landlord to carry out an Annual Gas Service and your responsibility under your tenancy agreement to provide access for this.  This is done to ensure your safety and the safety of others around you and as such it is vitally important that we get access to complete this.  We appreciate you may be concerned about providing access at this time.  However, we would like to assure you that our Contractor is well aware of the necessary precautions and has a process in place of asking screening questions before attending.  They also have the appropriate PPE required and methods in place to ensure these can be carried out safely.

 

Grass Cutting

As you will be aware, due to resource issues with our contractor, we have been unable to carry out ground maintenance services during the lockdown to date.  However, we are hopeful that we will have temporary arrangements in place very soon to allow this to be progressed.  We are also in the process of tendering the full contract with a view to getting a permanent contractor in place as soon as we can.

 

Meantime, we would remind all tenants with gardens of their responsibility to maintain their gardens and driveways etc.

 

Close Cleaning

As we reported in the last update, the majority of tenants voted for a close cleaning service to be introduced and we are delighted to advise that we have now appointed a Contractor to move this forward.  We are working with them and will hopefully have these services up and running in the next couple of weeks.   

 

Meantime, we would encourage tenants to continue to carry out their close cleaning duties as per your tenancy agreement.

 

Vermin Control

Please continue to report any issues to us about vermin or pests that you are experiencing.

 

Refuse/Bulk Uplifts

The service from Glasgow City Council is still suspended.  We are continuing to arrange weekly uplifts as required.

 

Ongoing Development – Glenbarr Street

The site is still currently closed.  Given revised government guidance, we are working with our contractor and gearing up to re-open the site from Monday 22nd June 2020.  Should you have any concerns about the site please contact the main office number to discuss.

 

Allocations

We are delighted to advise that since receiving revised guidance from the Scottish Government, we have carried out a Risk Assessment and implemented a contactless letting system which has allowed us to re-let a number of properties that have become vacant.  This allows us to continue to provide a vital service to those in housing need whilst adhering to government guidelines and ensuring the safety of everyone involved.  If you have any questions regarding allocations, please contact any of our Housing Management staff who will be happy to discuss this.

 

Rent Payments

If you need any help or advice with your rent account, or if you are worried about a change in circumstances, due to loss of earnings, please contact your Housing Officer who will be able to offer advice or arrange a referral for you to one of our Money Advisers or Financial Capability Officer.

 

Money Advice/Financial Capability Advice

Our Money Advice and Financial Capability Services continue to operate, albeit remotely via telephone. If you require assistance, please contact us and we will arrange a referral for you.

 

Royston Coronavirus Response Group

The group continues to operate and is working tirelessly to ensure that we get food parcels/hot meals and supplies to those that need them.  At the moment, we are delivering over 220 food parcels and 175 hot meals every week. 

 

Our partners at Royston Youth Action also continue to do a tremendous job in co-ordinating the provision of around 300 lunches per week to our young people.  They are also providing around 185 care packages to our young families and elderly which includes some treats and activities to keep them occupied whilst still in lockdown.  Well done guys – you have done (and are still doing) an amazing job!

 

We also owe a huge thanks to the Hub on The Hill Café.  They have worked tiredlessly to ensure that all of the hot meals and kids lunches are provided and without them we would not have been able to deliver – so thankyou guys!

 

Our partners at North Glasgow Healthy Living Initiative have added into the mix “The Fakeaway”, providing ingredients and recipes for you to try to make your own favourite takeaways at home.  This has been received really well.

 

We realise that this continues to be a very concerning time for all residents within our community and we are here to help as much as we possibly can.  We are pleased that we are beginning to see some light at the end of the tunnel and that some restrictions are easing but appreciate that this does not mean life will return to normal for the majority any time soon.  We will continue to support our community as best we can. 

 

 Please call on us if you need us

 

Our team at the Roystonhill Community Hub can be contacted on 0141 212 7386 or email at communityhub@spireview.org.uk.

 

Please also keep an eye on our social media pages and website for updates:

 

Twitter:            @SpireViewHA

Facebook:       Spire View Housing Association

Website:          www.spireview.org.uk

 

Wishing you all the very best during these trying times. 

 

Yours sincerely,

 

 Fiona Murphy

Director

 

Staff Member

Job Title

Direct Line

Fiona Murphy

Director

0141 559 5648

Mags Brownlie

Depute Director

0141 559 5643

Donna Richardson

Housing Manager

0141 559 6773

Adele McGarth

Housing Officer

0141 559 5647

Jacqueline Paterson

Maintenance Officer

0141 559 5640

Paul Rocks

Maintenance Officer

0141 559 5642

Mary Dunsmore

Maintenance Assistant

0141 559 6770

Lesley Burrows

Housing Officer

0141 559 5646

Margaret Clowes

Housing Officer

0141 559 5645

Stephen Hughes

Housing Assistant

0141 559 5649

Gillian Spence

Corporate Services Officer

0141 559 5644

Alistair MacPhee

Finance Assistant

0141 559 5641

Roddy Forrest

Customer Services Assistant

0141 552 7928

 

 

Dear Resident,

 

I am writing to provide you with an update on the level of service delivery being provided in light of the ongoing situation with COVID 19.  As you can appreciate, this situation changes daily and this letter intends to provide you with the most up to date position.

 

Staff Availability

Some staff continue to work from home.  Other staff work from the office at different times (albeit behind closed doors) to carry out those duties which cannot be done at home and to ensure that we continue to provide a service to our residents and potential tenants.  Staff can be contacted on their direct numbers provided at the end of this letter.

 

Service Delivery

 

Repairs

Our previous positon was that we were providing an emergency repairs service only.  Over the past couple of weeks, we have been working with our Contractors to provide as full a service as possible for repairs.  Therefore, we are now able to carry out other repairs which can be done safely, i.e. those that can be completed whilst adhering to social distancing and those that do not require complex materials or plant hire.

 

Therefore, please continue to contact us if you have any repairs issues and we will make every attempt to complete this for you.

 

The numbers to call are as detailed below:

 

During normal office hours:                               Mary Dunsmore (0141 559 6770)

                                                                           Jacqueline Paterson (0141 559 5640)

 

Out-with office hours:                                        City Building (0800 595 595)

Heating & Hot Water out-with office hours:       James Frew (Gas Sure) – 01294 468 113

 

Gas Servicing

We would like to take this opportunity to remind you of the legal obligation for us as your landlord to carry out an Annual Gas Service.  We are working with our Contractor to continue to operate this service and your co-operation in providing access will be appreciated.  We appreciate you may be concerned about providing access at this time.  However, we would like to assure you that our Contractor is well aware of the necessary precautions required to ensure these can be carried out safely.

 

This service is done to ensure the ongoing safety of yourself and the residents around you and therefore it would be really appreciated if you could provide access to allow us to do so.

 

Grass Cutting

At this time, this service is suspended.  However, we are working to get arrangements in place as soon as possible.  Meantime, we would remind all tenants with gardens of their responsibility to maintain their gardens and driveways etc.

 

Close Cleaning

Tenants will recall the consultation that was carried out recently to ask if tenants would like the Association to commence a close cleaning service and the outcome of the consultation was a resounding “yes”.  Therefore, we progressed to tender for this service and I am pleased to advise that we are now in the process of appointing the successful contractor.  This process may take a few weeks due to procurement regulations.  However, we will work to get this in place as soon as possible.  Meantime, we would encourage tenants to continue to carry out their close cleaning duties as per the agreed rotas.

 

Vermin Control

Please continue to report any issues with vermin or pests that you are experiencing as our Contractor continues to provide this service.

 

Refuse/Bulk Uplifts

The service from Glasgow City Council is still suspended.  However, we will continue to arrange weekly uplifts as required.

 

Ongoing Development – Glenbarr Street

The site continues to be closed.  Should you have any concerns about the site please contact the main office number to discuss.

 

Allocations

We are delighted to advise that following revised guidance from the Scottish Government, we have recommenced the allocation process for our void properties.  If you have any questions regarding allocations, please contact one of our Housing Officers who will be happy to discuss this.

 

Rent Payments

If you need any help or advice with your rent account, or if you are worried about a change in circumstances, due to loss of earnings, please contact your Housing Officer who will be able to offer advice or arrange a referral for you to one of our Money Advisers or Financial Capability Officer.

 

Money Advice/Financial Capability Advice

Our Money Advice and Financial Capability Services continue to operate, albeit remotely via telephone. If you require assistance, please contact us and we will arrange a referral for you.

 

Royston Coronavirus Response Group

The group continues to operate and is working tirelessly to ensure that we get food parcels/hot meals and supplies to those that need them.  At the moment, we are delivering over 200 food parcels and 175 hot meals every week.

 

We continue to contact all of our residents who are over 70 or have underlying health conditions on a weekly basis to determine what assistance they may require.  If you have not been contacted by us and would like to speak to any of our staff, please contact us on the direct dial numbers below or contact our team at the Roystonhill Community Hub on 0141 212 7386 or email at communityhub@spireview.org.uk.

 

We realise that this is a very concerning time for all residents within our community and we are here to help as much as we possibly can.

 

Wishing you all the very best during these trying times. 

 

Yours sincerely,

 Fiona Murphy

Director

 

Staff Member

Job Title

Direct Line

Fiona Murphy

Director

0141 559 5648

Mags Brownlie

Depute Director

0141 559 5643

Donna Richardson

Housing Manager

0141 559 6773

Adele McGarth

Housing Officer

0141 559 5647

Jacqueline Paterson

Maintenance Officer

0141 559 5640

Paul Rocks

Maintenance Officer

0141 559 5642

Mary Dunsmore

Maintenance Assistant

0141 559 6770

Lesley Burrows

Housing Officer

0141 559 5646

Margaret Clowes

Housing Officer

0141 559 5645

Stephen Hughes

Housing Assistant

0141 559 5649

Gillian Spence

Corporate Services Officer

0141 559 5644

Alistair MacPhee

Finance Assistant

0141 559 5641

Roddy Forrest

Customer Services Assistant

0141 552 7928

 

Dear Resident,

I wrote to you on 3rd April to provide you with update on the level of service delivery being provided in light of the ongoing situation with COVID 19.  As you can appreciate, this situation changes daily and this letter intends to provide you with the most up to date position.

Staff Availability

The majority of staff continue to work from home but can be contacted during normal office hours on our direct lines – numbers provided at the end of this letter.

Service Delivery

Repairs

As previously advised, we continue to operate an emergency repairs service for day to day repairs.  The numbers to call are as detailed below:

 

During normal office hours:                               Mary Dunsmore (0141 559 6770)

                                                                           Jacqueline Paterson (0141 559 5640)

 

Out-with office hours:                                        City Building (0800 595 595)

Heating & Hot Water out-with office hours:       James Frew (Gas Sure) – 01294 468 113

 

Gas Servicing

Our Contractor has advised that they will recommence provision of this service and should you have a service due in the coming weeks, you will be contacted for access.  Your annual gas service is important to ensure the ongoing safety of your gas boiler.  However, we understand you may not wish to give access to your home at this time and should this be the case, please contact us to let us know and we will arrange the service at another time.

 

Grass Cutting

Our ground maintenance contractor is operating with depleted resources at the moment and therefore grass cutting is suspended at this time.

 

Vermin Control

Glasgow City Council Environmental Health have withdrawn the service for calls of this nature within properties.  We have managed to retain the services of a pest control contractor for now and will continue to respond to calls if possible.

 

Refuse/Bulk Uplifts

Glasgow City Council has suspended bulk uplift collections at the present time.    Bulk uplifts will be carried out by the Association as and when required.  Therefore, if you can avoid placing bulk out during this time, this would be greatly appreciated.

 

Ongoing Development – Glenbarr Street

The site continues to be closed.  Should you have any concerns about the site please contact the main office number to discuss.

Allocations

Allocations are still currently suspended.  We will recommence allocations as soon as we possibly can.

 

Rent Payments

If you need any help or advice with your rent account, or if you are worried about a change in circumstances, due to loss of earnings, please contact your housing officer who will be able to offer advice or arrange a referral for you to one of our money advisers of financial capability officer.

 

Money Advice/Financial Capability Advice

Our money advice and financial capability services continue to operate, albeit remotely via telephone. If you require assistance, please contact us and we will arrange a referral for you.

 

Royston Coronavirus Response Group

The group continues to operate and is working tirelessly to ensure that we get food parcels/hot meals and supplies to those that need them. 

 

We recently contacted all of our residents who are over 70 or have underlying health conditions to determine what assistance they may require and we will continue to be in touch on a weekly basis.  If you have not been contacted by us and would like to speak to any of our staff, please contact us on the direct dial numbers below or contact our team at the Roystonhill Community Hub on 0141 212 7386 or email at communityhub@spireview.org.uk.

 

We realise that this is a very concerning time for all residents within our community and we are here to help as much as we possibly can.

 

Wishing you all the very best during these trying times. 

 

Yours sincerely,

 

Fiona Murphy

Director

 

Staff Member

Job Title

Direct Line

Fiona Murphy

Director

0141 559 5648

Mags Brownlie

Depute Director

0141 559 5643

Donna Richardson

Housing Manager

0141 559 6773

Adele McGarth

Housing Officer

0141 559 5647

Jacqueline Paterson

Maintenance Officer

0141 559 5640

Paul Rocks

Maintenance Officer

0141 559 5642

Mary Dunsmore

Maintenance Assistant

0141 559 6770

Lesley Burrows

Housing Officer

0141 559 5646

Margaret Clowes

Housing Officer

0141 559 5645

Stephen Hughes

Housing Assistant

0141 559 5649

Gillian Spence

Corporate Services Officer

0141 559 5644

Alistair MacPhee

Finance Assistant

0141 559 5641

Roddy Forrest

Customer Services Assistant

0141 552 7928

 

 

Home Contents Insurance

Why do I need it?

If you are a tenant who rents, then your landlord may not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one.

Contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen so home contents insurance can help provide peace of mind.

To help you decide whether home contents insurance is right for you, Spire View Housing Association have teamed up with Thistle Tenant Risks, and Allianz Insurance plc who provide the Home Contents Insurance Scheme, a specialist Tenants Contents Insurance policy.

Thistle Tenants Risks Home Contents Insurance can offer you insurance for the contents of your home including cover for items such as furniture, carpets, curtains, clothes, bedding, electrical items, jewellery, pictures and ornaments.

How do I get further information?

              Ask your local housing officer for an application pack.

              Call Thistle Tenant Risks on 0345 450 7286

Alternatively, please visit the www.thistletenants-scotland.co.uk for more information or to request a call back.

Thistle Tenant Risks is a trading style of Thistle Insurance Services Limited. Thistle Insurance Services Limited is authorised and regulated by the Financial Conduct Authority FRN 310419. Registered in England under No. 00338645. Registered office: Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. Thistle Insurance Services Ltd is part of the PIB Group.

 

NORTH EAST MONEY ADVICE SERVICES

Service

Phone number/ Email

Address

GEMAP Scotland Ltd.

Due to Coronavirus we are currently providing telephone appointments only.

For existing clients

If you have an active issue with us, either benefit or debt, we will continue to support you with that issue as normal just over the phone.

For new clients contact us to arrange a telephone appointment.

Telephone  0141 773 5850

Email info@gemap.co.uk or

www.gemap.co.uk

follow our social media updates on Facebook, Twitter or at

https://twitter.com/GemapScotland  

https://www.facebook.com/GemapScot/

GEMAP Scotland Ltd

Westwood Business Centre

Unit 2/3i,

69 Aberdalgie Road

Easterhouse Glasgow

G34 9HJ

Bridgeton Citizens Advice Bureau

Provision of information, advice and assistance in a wide range of areas

Including welfare benefits, money advice, housing and employment.

For telephone appointments call

0141 554 033

www.bridgetoncab.org.uk/

 

35 Main Street,

Bridgeton,

Glasgow,

G40 1QB

Parkhead Citizens Advice Bureau

Parkhead Citizens Advice Bureau provides information, advice, casework and representation services on a range of social issues including benefits, debt, housing and employment.

For telephone appointments call

0141 554 0004

www.cas.org.uk/bureaux/glasgow-parkhead-citizens-advice-bureau

1361 Gallowgate,

Glasgow,

G31 4DN

Easterhouse Citizens Advice Bureau

Provision of information, advice and assistance in a wide range of areas

Including welfare benefits, money advice, housing and employment.

For telephone appointments call

 0141 771 2328

www.cas.org.uk/bureaux/glasgow-easterhouse-citizens-advice-bureau

46 Shandwick Square, Easterhouse,

Glasgow,

G34 9DT

Universal Credit Support

Three Libraries are still able to offer face to face Universal Credit support services in Shettleston, Anniesland and Ibrox Libraries. These are appointment only

Appointments can be made for the Universal Credit Support in Libraries by calling

0808 169 9901

www.gain4u.org.uk/

Shettleston Library

(UC appointment only)

Wellshot Road,

Glasgow,

G32 7AX

For Community Health Staff

Referrals to NHS Money Advice Services are unaffected as Advice Provider is equipped to work remotely.

 However please note that due to COVID-19 these will be telephone appointments until further notice.

Referral forms can be accessed via the Health & Wellbeing directory or Staffnet

http://infodir.nhsggc.org.uk/Home/Directory   or

 via Staffnet

www.staffnet.ggc.scot.nhs.uk/Info%20Centre/FinancialInclusion

 

GEMAP

Information on where the form has to be sent on the referral form.

 

If you need emergency food or support

If need a food banks help because you have no money for food please contact your local food bank Glasgow NE foodbank

Due to COVID-19 We will be operating Mondays and Thursday 2-4pm until further notice.

Phone

07951749363 or 07951749373

Email

 info@glasgowne.foodbank.org.uk

Website

http://glasgowne.foodbank.org.uk/

Glasgow NE Foodbank

Calton Parkhead Parish Church

 142 Helenvale Street

 Parkhead

 Glasgow

 G31 4NA

Glasgow City Council Support

If you are in receipt of school clothing grant or/are free school meals you will be sent a preloaded gift card to buy food from Farmfoods.

This is only available to existing claimants no new applications are being received.

Will be sent by post automatically if you currently receive school clothing grant and/or free school meals

 

Ethnic Minority Law Centre

0141 204 2888

www.emlc.org.uk

41 St Vincent Place

(2nd Floor)
Glasgow
G1 2ER

Govan Law Centre

(Glasgow Wide Service)

We are running a free and confidential advice through WhatsApp, Facebook messenger, and e-mail and a free call back telephone service. Contact us using any of the methods below, and we will get back to you as soon as we can:

Leave us a message and a solicitor, welfare rights worker or money advisor will call you back.  Everything is confidential, free and secure.

0141 440 2503

www.govanlawcentre.org/

WhatsApp: 07564 040765

 

Twitter: @govanlawcentre

Facebook messenger:

Facebook page

www.facebook.com/Govan-Law-Centre-485591671499123/

Orkney Street Enterprise Centre (Units 4 & 6), 18-20 Orkney Street, Glasgow, G51 2BZ

Housing Providers

Many Housing providers in the North East have support available for their Tenants.

 Welfare Benefit Advisors and Fuel advisors can help you get on top of your bills,  learn budgeting skills,  help you claim all of the benefits you are due and can also help you get on to the cheapest fuel tariffs.

Contact your Housing Provider for more information.

 

If you are attending Hospital - NHS has Support & Information Services (SIS)

The Support and Information Services provide a friendly and confidential place for patients, families and staff to access health, wellbeing and financial support.

They can assist with emergency food, fuel and money concerns, as well as information and referral to a wide range of community services such as carers, money and debt advice. 

The service can be contacted via email or telephone and also has drop-in facilities

Telephone: 0141 452 238  or

Email: sis@ggc.scot.nhs.uk

www.nhsggc.org.uk/sis

Support & Information Services (SIS the following hospitals:

-       Queen Elizabeth University Hospital & Royal Hospital for Children

-       Glasgow Royal Infirmary

-       Victoria Hospital

-       Stobhill Hospital

-       Royal Alexandra Hospital.

Worried about energy bills?

If you need help and advice about saving energy when you’re at home, or if you're worried about your energy bills or struggling to stay warm at home,

call Home Energy Scotland free on

                0808 808 2282.

Or use this link for further information:

https://energysavingtrust.org.uk/scotland/home-energy-scotland

 

Employability Support

Due to the demand in other sectors such as food production, food supply, pharmaceutical and logistics there are opportunities to access a range of jobs on a temporary basis. 

See the following link for further information

http://www.employabilityinscotland.com/

 

Employment and financial support online Info

-Check if you can get statutory sick pay (SSP)

-Check if you're eligible for Universal Credit

-Check if you're eligible for Employment and Support Allowance (ESA)

-Your rights if your hours are cut or you’re laid off

-What to do if you cannot pay your tax bill on time      

https://www.gov.uk/coronavirus

 

Other Sources of support

The Scottish Welfare Fund is a scheme which has been tailored by the Scottish Government to provide a safety net in disaster or emergency, or to enable independent living in the community.

Crisis grants don’t need to be repaid and are available to apply for by people who do not have alternative means of paying for what they need. They are intended to meet one off needs rather than on going expenses.

The quickest and easiest way to apply is to check the website for the Local Authority area that you live in.

 

https://www.glasgow.gov.uk/index.aspx?articleid=17160

 

Aberlour Urgent Assistance Fund

Awarding cash grants to assist those under 21 and their families in times of extreme hardship.

Applications to be endorsed and submitted by sponsor in professional capacity only

0800 085 6150

enquiries@aberlour.org.uk

 

Health & Wellbeing Services

Most services are operating a telephone and e-mail service currently and so it is best to call or e-mail directly.

If you want to find information and support that is local to where you live on money advice or a range of other health and wellbeing topics, visit the NHSGGC Health and Wellbeing Directory.

 

http://infodir.nhsggc.org.uk/Home/Directory

 

Your Support Your Way

Provides information on finding health services in Glasgow include money advice and debt.

www.yoursupportglasgow.org/homepage

 

Breathing Space

The Breathing Space freephone and webchat helpline is a good starting point if you are stressed, anxious or depressed due to money worries. It has a wide range of information and tips on how to reduce stress

Call free on     0800 83 85 87

https://breathingspace.scot/

 

 

Spire View Housing Association is absolutely delighted to have been awarded £63,040 in funding from The National Lottery to support the Royston Corona Virus Response. This funding will be absolutely vital in allowing us, along with all our partners, to help the most vulnerable residents at Spire View, Copperwork and Blochairn Housing Associations by providing food parcels and hot meals for the next 16 weeks. We are completely overwhelmed by the support of The National Lottery and it just goes to show the fantastic projects that they support, especially in these most difficult times.

 

 

There are a few individuals that we would also like to thank….

Cllr Allan Casey : Dennistoun Ward who has fully supported our response from the outset and continues to work very closely with our group. Cllr Casey is a well known face in Royston and we are grateful for all the support he provides to us on an ongoing basis. We also want to thank the lovely Lauren Bennie, from Covid19 Support - Glasgow North East who has provided us with lots of information and guidance on what to do and what not to do! Lauren’s group are themselves doing a fantastic job across the North East of the City to help all those requiring support.

We would also like to offer a very special thanks to our amazing Tenancy Support Officer, Geraldine Burgess and her colleague Tracey Blair from the Simon Community Scotland who are on the frontline delivering this response. They are contacting tenants and residents every day, arranging volunteers, collecting food, delivering parcels….whilst still doing their day jobs! Well done ladies and thank you…you are both inspirational’.

 

Huge thanks to all our partners to whom which this project would not be possible @TNLComFundScot Simon Community Scotland Royston Community Food Hub - NGCFI @NorthGlasgowHLC Copperworks Housing AssociationRosemount Lifelong LearningRoyston Youth ActionBlochairn Housing AssociationRosemount Development Trust @Help4thehomeless, Hub on the Hill CafeRoyston Community Food Hub - NGCFI, @AllanCasey89

 

The project should be up and running next week…more details to follow......

 

Dear Tenant/Resident,

I am writing to you to provide you with an update on the level of current service delivery we are providing in light of the ongoing situation with COVID 19.

 

Staff Availability

 

Our offices are now closed to the public and the majority of our staff are working from home. However, we can be contacted during normal office hours on our direct lines and a list of staff and direct numbers is attached.

 

Service Delivery

 

Repairs

 

Due to current government advice and depleting contractor resources, we are now operating an emergency repairs service only. Should you have an emergency repair during normal office hours, please contact Mary Dunsmore or Jacqueline Paterson on the numbers provided.

 

Should you have an emergency repair out-with normal office hours, please contact City Building on 0800 595 595. For Heating and Hot Water Emergencies out-with normal office hours, please contact 01294 468 113

 

Emergency Repairs include things such as:

 

• No Toilet Facilities

 

• No wash facilities

• Water penetration damaging electrical fittings

• Isolation of dangerous/faulty electrical items

• FULL Central Heating breakdowns (Electrical or Gas)

• Serious Concern for tenants/ occupants welfare

When you contact us about your emergency repair we (or our Contractor) will ask you some questions about your current situation and whether you are self-isolating so that we can understand how best to protect you and your family, as well as the member of staff that attends your home.

 

The questions may include:

 

• Have you had contact with anyone who may be infected with the Coronavirus

 

(COVID-19)?

• Do you have any of these symptoms- cough, fever or shortness of breath?

Please be patient with us while we ask these questions. These are required to protect the health and wellbeing of you, our staff and our contractors, which is essential in allowing us to maintain services. If it is deemed essential that a member of staff does attend your home, they will:

 

• Ask some further questions at the front door before entering the property

 

• Distance themselves by at least two metres from anyone in the property

• Avoid touching surfaces where possible

• Wear protective gloves and other additional protection equipment where necessary

• Ask you if they can wash their hands before and after the visit, if you are happy for them to do so

 

We kindly ask you to minimise interaction with our tradespeople as they carry out work in your home. To keep our colleagues safe, we would ask that you stand at least two metres away from our colleagues where you can. All tradespeople will be wearing identification when they visit your home. Please check this and once you are satisfied, leave our tradespeople to carry out their work. Upon completion of the job, the tradespeople will advise you they have finished and are leaving, and they will see themselves out. By following these steps, we want to reassure you that there is a low risk of infection from a home visit by a staff member.

Gas Servicing

 

Due to the ongoing situation with COVID-19, our Contractor, James Frew (Gas Sure) notified us on 24th March that they have taken the decision to suspend gas servicing for the current 3-week restricted movement period.

If your current safety certificate is about to expire, you will be contacted separately by us with appropriate advice.

 

Ongoing Development- Glenbarr Street

 

All construction works have been placed on hold and the Contractor has implemented all required security measures. Should you have any issues relating to the site, please contact Jacqueline Paterson or Mary Dunsmore to report these and we will take any necessary action

Allocations

 

Allocations have been suspended from 24/03/20 as we are unable to carry out the required safety checks prior to reletting homes. We will recommence allocations as soon as we possibly can.

Rent Payments

 

If you need any help or advice with your rent account or if you are worried about a change in circumstances, due to loss of earnings, please contact your housing officer (contact details attached).

We can also assist with income maximisation and tenancy sustainment issues. It is important you keep in touch with us if you are experiencing problems. Please note that the government has announced emergency legislation to suspend new evictions from social or private rented accommodation during the coronavirus crisis.

 

If you are worried about the short-term impact of COVID-19 on your employment then you can contact the PACE helpline on 0800 917 8000.

Further advice can also be found on the Money Advice Service website:

 

https://www.moneyadviceservice.org.uklen/articles/coronavirus-what-it-means-for­-you

 

Should you find yourself with no income due the impact of Coronavirus (COVID-19), if you do not already claim benefits, you may be eligible to apply for Universal Credit to help you pay your rent. You can find out more about Universal Credit and eligibility:

 

https://www.understandinguniversalcredit.gov.uk/coronavirus/

 

There is also further information for people affected by Coronavirus (COVID-19), including information about eligibility for Statutory Sick Pay on the UK Government website:

 

https://www.gov.uk/government/news/coronavirus-support-for-employees­

benefitclaimants-and-businesses

If you currently pay your rent in cash, we would ask that you consider making alternative arrangements in the meantime e.g. card payments or online payments.

 

Money Advice/Financial Capability Advice

 

Money Advice and Financial Capability Services

 

Our money advice and financial capability services continue to operate, albeit remotely via telephone. If you require assistance, please contact us and we will arrange a referral for you. We realise that this is a very concerning time for all residents within our community and we are here to help as much as we possibly can.

 

We recently contacted all or our residents who are over 70 or have underlying health conditions to determine what assistance they may require and we will continue to be in touch with those residents throughout the coming weeks.

 

We also sent a leaflet to all residents within our community asking if anyone requires any assistance whether this be with shopping; medication; gas/electricity or mobile phone top ups etc. We have had a good response to this, particularly from people wishing to volunteer to help and we are extremely grateful to them. A member of staff either from the Association or one of our partner agencies will be in touch with you in the near future.

 

If you have not been contacted by us and would like to speak to any of our staff, please use the numbers on the attached sheet.

 

Wishing you all the very best during these trying times. Yours sincerely,

 

 

Fiona Murphy

 

Director


You can contact our staff below on their email address or telephone numbers;

Adele McGarth Housing Officer

adelemcgarth@spireview.org.uk Direct Line 0141 559 5647

 

Jacqueline Paterson Maintenance Officer

jacquelinepaterson@spireview.org.uk

Direct Line 0141 559 5640

 

Paul Rocks Maintenance Officer

paulrocks@spireview.org.uk Direct Line 0141 559 5642

 

Mary Dunsmore Maintenance/Admin Assistant

marydunsmore@spireview.org.uk Direct Line 0141 552 7477

 

Lesley Burrows Housing Officer

lesleyburrows@spireview.org.uk Direct Line 0141 559 5646

 

Margaret Clowes Housing Officer

margaretclowes@spireview.org.uk Direct Line 0141 559 5645

 

Stephen Hughes Housing Assistant

stephenhughes@spireview.org.uk Direct Line 0141 559 5649

 

Gillian Spence Corporate Governance Officer

gillianspence@spireview.org.uk Direct Line 0141 559 5644

 

Alistair MacPhee Finance Assistant

alistairmacphee@spireview.org.uk Direct Line 0141 559 5641

 

Roddy Forrest Customer Services Assistant

roddyforrest@spireview.org.uk Direct Line 0141 552 7928

COVID-19 Briefing – Service Delivery

 

If you need any help or advice with your rent account or if you are worried about a change

in circumstances due to loss of earnings, please contact your housing officer contact details are at the bottom of this page. We can also assist with income maximisation and tenancy sustainment issues. It is important you keep in touch with us if you are experiencing problems. Please note that the government has announced emergency legislation to suspend new evictions from social or private rented accommodation during the coronavirus crisis.

 

If you are worried about the short-term impact of COVID-19 on your employment then you

can contact the PACE helpline on 0800 917 8000.

 

Further advice can also be found on the Money Advice Service website:

https://www.moneyadviceservice.org.uk/en/articles/coronavirus-what-it-means-for-you

Should you find yourself with no income due the impact of Coronavirus (COVID-19), if you do not already claim benefits, you may be eligible to apply for Universal Credit to help you pay your rent. You can find out more about Universal Credit and eligibility:

 

https://www.understandinguniversalcredit.gov.uk/coronavirus/

 

There is also further information for people affected by Coronavirus (COVID-19), including

information about eligibility for Statutory Sick Pay on the UK Government website:

 

https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19/support-for-those-affected-by-covid-19

 

If you currently pay your rent in cash, we would ask that you consider making alternative

arrangements in the meantime e.g. card payments or online payments. We may contact you

to discuss this further.  If you are self-isolating or recovering from Coronavirus (COVID-19), this will mean you may not be able to leave your home. This can be a problem if you have a pre-payment meter, which requires you to go to the shop to top-up. Different energy suppliers will have their own ways of dealing with this. If you or anyone in your home has any underlying health conditions, you should also contact your energy supplier to let them know. They will add you to the Priority Service Register, which will give you extra support should you need it. If you are self-isolating, you should contact your energy company as soon as you become aware of an issue to do with your prepay meter, as some of the solutions can take a few days.  Other advice on energy related issues can also be found here:

 

https://www.ofgem.gov.uk/coronavirus-covid-19

Staff Contact Details

Lesley Burrows Housing Officer : 0141 559 5646    

Margaret Clowes Housing Officer  : 0141 559 5645

Adele McGarth Housing Officer : 0141 559 5647     

Stephen Hughes Housing Assistant : 0141 559 5649

Please click on this link to find out more about our repairs service during the COVID-19 outbreak.

Spire View Housing Association is registered under Industrial & Provident Societies Act 1965: Reg No. 2295R(S)
Registered with the Scottish Government No. HAC136
Scottish Registered Charity No. SC033266

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