NORTH EAST MONEY ADVICE SERVICES

Service

Phone number/ Email

Address

GEMAP Scotland Ltd.

Due to Coronavirus we are currently providing telephone appointments only.

For existing clients

If you have an active issue with us, either benefit or debt, we will continue to support you with that issue as normal just over the phone.

For new clients contact us to arrange a telephone appointment.

Telephone  0141 773 5850

Email info@gemap.co.uk or

www.gemap.co.uk

follow our social media updates on Facebook, Twitter or at

https://twitter.com/GemapScotland  

https://www.facebook.com/GemapScot/

GEMAP Scotland Ltd

Westwood Business Centre

Unit 2/3i,

69 Aberdalgie Road

Easterhouse Glasgow

G34 9HJ

Bridgeton Citizens Advice Bureau

Provision of information, advice and assistance in a wide range of areas

Including welfare benefits, money advice, housing and employment.

For telephone appointments call

0141 554 033

www.bridgetoncab.org.uk/

 

35 Main Street,

Bridgeton,

Glasgow,

G40 1QB

Parkhead Citizens Advice Bureau

Parkhead Citizens Advice Bureau provides information, advice, casework and representation services on a range of social issues including benefits, debt, housing and employment.

For telephone appointments call

0141 554 0004

www.cas.org.uk/bureaux/glasgow-parkhead-citizens-advice-bureau

1361 Gallowgate,

Glasgow,

G31 4DN

Easterhouse Citizens Advice Bureau

Provision of information, advice and assistance in a wide range of areas

Including welfare benefits, money advice, housing and employment.

For telephone appointments call

 0141 771 2328

www.cas.org.uk/bureaux/glasgow-easterhouse-citizens-advice-bureau

46 Shandwick Square, Easterhouse,

Glasgow,

G34 9DT

Universal Credit Support

Three Libraries are still able to offer face to face Universal Credit support services in Shettleston, Anniesland and Ibrox Libraries. These are appointment only

Appointments can be made for the Universal Credit Support in Libraries by calling

0808 169 9901

www.gain4u.org.uk/

Shettleston Library

(UC appointment only)

Wellshot Road,

Glasgow,

G32 7AX

For Community Health Staff

Referrals to NHS Money Advice Services are unaffected as Advice Provider is equipped to work remotely.

 However please note that due to COVID-19 these will be telephone appointments until further notice.

Referral forms can be accessed via the Health & Wellbeing directory or Staffnet

http://infodir.nhsggc.org.uk/Home/Directory   or

 via Staffnet

www.staffnet.ggc.scot.nhs.uk/Info%20Centre/FinancialInclusion

 

GEMAP

Information on where the form has to be sent on the referral form.

 

If you need emergency food or support

If need a food banks help because you have no money for food please contact your local food bank Glasgow NE foodbank

Due to COVID-19 We will be operating Mondays and Thursday 2-4pm until further notice.

Phone

07951749363 or 07951749373

Email

 info@glasgowne.foodbank.org.uk

Website

http://glasgowne.foodbank.org.uk/

Glasgow NE Foodbank

Calton Parkhead Parish Church

 142 Helenvale Street

 Parkhead

 Glasgow

 G31 4NA

Glasgow City Council Support

If you are in receipt of school clothing grant or/are free school meals you will be sent a preloaded gift card to buy food from Farmfoods.

This is only available to existing claimants no new applications are being received.

Will be sent by post automatically if you currently receive school clothing grant and/or free school meals

 

Ethnic Minority Law Centre

0141 204 2888

www.emlc.org.uk

41 St Vincent Place

(2nd Floor)
Glasgow
G1 2ER

Govan Law Centre

(Glasgow Wide Service)

We are running a free and confidential advice through WhatsApp, Facebook messenger, and e-mail and a free call back telephone service. Contact us using any of the methods below, and we will get back to you as soon as we can:

Leave us a message and a solicitor, welfare rights worker or money advisor will call you back.  Everything is confidential, free and secure.

0141 440 2503

www.govanlawcentre.org/

WhatsApp: 07564 040765

 

Twitter: @govanlawcentre

Facebook messenger:

Facebook page

www.facebook.com/Govan-Law-Centre-485591671499123/

Orkney Street Enterprise Centre (Units 4 & 6), 18-20 Orkney Street, Glasgow, G51 2BZ

Housing Providers

Many Housing providers in the North East have support available for their Tenants.

 Welfare Benefit Advisors and Fuel advisors can help you get on top of your bills,  learn budgeting skills,  help you claim all of the benefits you are due and can also help you get on to the cheapest fuel tariffs.

Contact your Housing Provider for more information.

 

If you are attending Hospital - NHS has Support & Information Services (SIS)

The Support and Information Services provide a friendly and confidential place for patients, families and staff to access health, wellbeing and financial support.

They can assist with emergency food, fuel and money concerns, as well as information and referral to a wide range of community services such as carers, money and debt advice. 

The service can be contacted via email or telephone and also has drop-in facilities

Telephone: 0141 452 238  or

Email: sis@ggc.scot.nhs.uk

www.nhsggc.org.uk/sis

Support & Information Services (SIS the following hospitals:

-       Queen Elizabeth University Hospital & Royal Hospital for Children

-       Glasgow Royal Infirmary

-       Victoria Hospital

-       Stobhill Hospital

-       Royal Alexandra Hospital.

Worried about energy bills?

If you need help and advice about saving energy when you’re at home, or if you're worried about your energy bills or struggling to stay warm at home,

call Home Energy Scotland free on

                0808 808 2282.

Or use this link for further information:

https://energysavingtrust.org.uk/scotland/home-energy-scotland

 

Employability Support

Due to the demand in other sectors such as food production, food supply, pharmaceutical and logistics there are opportunities to access a range of jobs on a temporary basis. 

See the following link for further information

http://www.employabilityinscotland.com/

 

Employment and financial support online Info

-Check if you can get statutory sick pay (SSP)

-Check if you're eligible for Universal Credit

-Check if you're eligible for Employment and Support Allowance (ESA)

-Your rights if your hours are cut or you’re laid off

-What to do if you cannot pay your tax bill on time      

https://www.gov.uk/coronavirus

 

Other Sources of support

The Scottish Welfare Fund is a scheme which has been tailored by the Scottish Government to provide a safety net in disaster or emergency, or to enable independent living in the community.

Crisis grants don’t need to be repaid and are available to apply for by people who do not have alternative means of paying for what they need. They are intended to meet one off needs rather than on going expenses.

The quickest and easiest way to apply is to check the website for the Local Authority area that you live in.

 

https://www.glasgow.gov.uk/index.aspx?articleid=17160

 

Aberlour Urgent Assistance Fund

Awarding cash grants to assist those under 21 and their families in times of extreme hardship.

Applications to be endorsed and submitted by sponsor in professional capacity only

0800 085 6150

enquiries@aberlour.org.uk

 

Health & Wellbeing Services

Most services are operating a telephone and e-mail service currently and so it is best to call or e-mail directly.

If you want to find information and support that is local to where you live on money advice or a range of other health and wellbeing topics, visit the NHSGGC Health and Wellbeing Directory.

 

http://infodir.nhsggc.org.uk/Home/Directory

 

Your Support Your Way

Provides information on finding health services in Glasgow include money advice and debt.

www.yoursupportglasgow.org/homepage

 

Breathing Space

The Breathing Space freephone and webchat helpline is a good starting point if you are stressed, anxious or depressed due to money worries. It has a wide range of information and tips on how to reduce stress

Call free on     0800 83 85 87

https://breathingspace.scot/

 

 

Spire View Housing Association is absolutely delighted to have been awarded £63,040 in funding from The National Lottery to support the Royston Corona Virus Response. This funding will be absolutely vital in allowing us, along with all our partners, to help the most vulnerable residents at Spire View, Copperwork and Blochairn Housing Associations by providing food parcels and hot meals for the next 16 weeks. We are completely overwhelmed by the support of The National Lottery and it just goes to show the fantastic projects that they support, especially in these most difficult times.

 

 

There are a few individuals that we would also like to thank….

Cllr Allan Casey : Dennistoun Ward who has fully supported our response from the outset and continues to work very closely with our group. Cllr Casey is a well known face in Royston and we are grateful for all the support he provides to us on an ongoing basis. We also want to thank the lovely Lauren Bennie, from Covid19 Support - Glasgow North East who has provided us with lots of information and guidance on what to do and what not to do! Lauren’s group are themselves doing a fantastic job across the North East of the City to help all those requiring support.

We would also like to offer a very special thanks to our amazing Tenancy Support Officer, Geraldine Burgess and her colleague Tracey Blair from the Simon Community Scotland who are on the frontline delivering this response. They are contacting tenants and residents every day, arranging volunteers, collecting food, delivering parcels….whilst still doing their day jobs! Well done ladies and thank you…you are both inspirational’.

 

Huge thanks to all our partners to whom which this project would not be possible @TNLComFundScot Simon Community Scotland Royston Community Food Hub - NGCFI @NorthGlasgowHLC Copperworks Housing AssociationRosemount Lifelong LearningRoyston Youth ActionBlochairn Housing AssociationRosemount Development Trust @Help4thehomeless, Hub on the Hill CafeRoyston Community Food Hub - NGCFI, @AllanCasey89

 

The project should be up and running next week…more details to follow......

 

Dear Tenant/Resident,

I am writing to you to provide you with an update on the level of current service delivery we are providing in light of the ongoing situation with COVID 19.

 

Staff Availability

 

Our offices are now closed to the public and the majority of our staff are working from home. However, we can be contacted during normal office hours on our direct lines and a list of staff and direct numbers is attached.

 

Service Delivery

 

Repairs

 

Due to current government advice and depleting contractor resources, we are now operating an emergency repairs service only. Should you have an emergency repair during normal office hours, please contact Mary Dunsmore or Jacqueline Paterson on the numbers provided.

 

Should you have an emergency repair out-with normal office hours, please contact City Building on 0800 595 595. For Heating and Hot Water Emergencies out-with normal office hours, please contact 01294 468 113

 

Emergency Repairs include things such as:

 

• No Toilet Facilities

 

• No wash facilities

• Water penetration damaging electrical fittings

• Isolation of dangerous/faulty electrical items

• FULL Central Heating breakdowns (Electrical or Gas)

• Serious Concern for tenants/ occupants welfare

When you contact us about your emergency repair we (or our Contractor) will ask you some questions about your current situation and whether you are self-isolating so that we can understand how best to protect you and your family, as well as the member of staff that attends your home.

 

The questions may include:

 

• Have you had contact with anyone who may be infected with the Coronavirus

 

(COVID-19)?

• Do you have any of these symptoms- cough, fever or shortness of breath?

Please be patient with us while we ask these questions. These are required to protect the health and wellbeing of you, our staff and our contractors, which is essential in allowing us to maintain services. If it is deemed essential that a member of staff does attend your home, they will:

 

• Ask some further questions at the front door before entering the property

 

• Distance themselves by at least two metres from anyone in the property

• Avoid touching surfaces where possible

• Wear protective gloves and other additional protection equipment where necessary

• Ask you if they can wash their hands before and after the visit, if you are happy for them to do so

 

We kindly ask you to minimise interaction with our tradespeople as they carry out work in your home. To keep our colleagues safe, we would ask that you stand at least two metres away from our colleagues where you can. All tradespeople will be wearing identification when they visit your home. Please check this and once you are satisfied, leave our tradespeople to carry out their work. Upon completion of the job, the tradespeople will advise you they have finished and are leaving, and they will see themselves out. By following these steps, we want to reassure you that there is a low risk of infection from a home visit by a staff member.

Gas Servicing

 

Due to the ongoing situation with COVID-19, our Contractor, James Frew (Gas Sure) notified us on 24th March that they have taken the decision to suspend gas servicing for the current 3-week restricted movement period.

If your current safety certificate is about to expire, you will be contacted separately by us with appropriate advice.

 

Ongoing Development- Glenbarr Street

 

All construction works have been placed on hold and the Contractor has implemented all required security measures. Should you have any issues relating to the site, please contact Jacqueline Paterson or Mary Dunsmore to report these and we will take any necessary action

Allocations

 

Allocations have been suspended from 24/03/20 as we are unable to carry out the required safety checks prior to reletting homes. We will recommence allocations as soon as we possibly can.

Rent Payments

 

If you need any help or advice with your rent account or if you are worried about a change in circumstances, due to loss of earnings, please contact your housing officer (contact details attached).

We can also assist with income maximisation and tenancy sustainment issues. It is important you keep in touch with us if you are experiencing problems. Please note that the government has announced emergency legislation to suspend new evictions from social or private rented accommodation during the coronavirus crisis.

 

If you are worried about the short-term impact of COVID-19 on your employment then you can contact the PACE helpline on 0800 917 8000.

Further advice can also be found on the Money Advice Service website:

 

https://www.moneyadviceservice.org.uklen/articles/coronavirus-what-it-means-for­-you

 

Should you find yourself with no income due the impact of Coronavirus (COVID-19), if you do not already claim benefits, you may be eligible to apply for Universal Credit to help you pay your rent. You can find out more about Universal Credit and eligibility:

 

https://www.understandinguniversalcredit.gov.uk/coronavirus/

 

There is also further information for people affected by Coronavirus (COVID-19), including information about eligibility for Statutory Sick Pay on the UK Government website:

 

https://www.gov.uk/government/news/coronavirus-support-for-employees­

benefitclaimants-and-businesses

If you currently pay your rent in cash, we would ask that you consider making alternative arrangements in the meantime e.g. card payments or online payments.

 

Money Advice/Financial Capability Advice

 

Money Advice and Financial Capability Services

 

Our money advice and financial capability services continue to operate, albeit remotely via telephone. If you require assistance, please contact us and we will arrange a referral for you. We realise that this is a very concerning time for all residents within our community and we are here to help as much as we possibly can.

 

We recently contacted all or our residents who are over 70 or have underlying health conditions to determine what assistance they may require and we will continue to be in touch with those residents throughout the coming weeks.

 

We also sent a leaflet to all residents within our community asking if anyone requires any assistance whether this be with shopping; medication; gas/electricity or mobile phone top ups etc. We have had a good response to this, particularly from people wishing to volunteer to help and we are extremely grateful to them. A member of staff either from the Association or one of our partner agencies will be in touch with you in the near future.

 

If you have not been contacted by us and would like to speak to any of our staff, please use the numbers on the attached sheet.

 

Wishing you all the very best during these trying times. Yours sincerely,

 

 

Fiona Murphy

 

Director


You can contact our staff below on their email address or telephone numbers;

Adele McGarth Housing Officer

adelemcgarth@spireview.org.uk Direct Line 0141 559 5647

 

Jacqueline Paterson Maintenance Officer

jacquelinepaterson@spireview.org.uk

Direct Line 0141 559 5640

 

Paul Rocks Maintenance Officer

paulrocks@spireview.org.uk Direct Line 0141 559 5642

 

Mary Dunsmore Maintenance/Admin Assistant

marydunsmore@spireview.org.uk Direct Line 0141 552 7477

 

Lesley Burrows Housing Officer

lesleyburrows@spireview.org.uk Direct Line 0141 559 5646

 

Margaret Clowes Housing Officer

margaretclowes@spireview.org.uk Direct Line 0141 559 5645

 

Stephen Hughes Housing Assistant

stephenhughes@spireview.org.uk Direct Line 0141 559 5649

 

Gillian Spence Corporate Governance Officer

gillianspence@spireview.org.uk Direct Line 0141 559 5644

 

Alistair MacPhee Finance Assistant

alistairmacphee@spireview.org.uk Direct Line 0141 559 5641

 

Roddy Forrest Customer Services Assistant

roddyforrest@spireview.org.uk Direct Line 0141 552 7928

COVID-19 Briefing – Service Delivery

 

If you need any help or advice with your rent account or if you are worried about a change

in circumstances due to loss of earnings, please contact your housing officer contact details are at the bottom of this page. We can also assist with income maximisation and tenancy sustainment issues. It is important you keep in touch with us if you are experiencing problems. Please note that the government has announced emergency legislation to suspend new evictions from social or private rented accommodation during the coronavirus crisis.

 

If you are worried about the short-term impact of COVID-19 on your employment then you

can contact the PACE helpline on 0800 917 8000.

 

Further advice can also be found on the Money Advice Service website:

https://www.moneyadviceservice.org.uk/en/articles/coronavirus-what-it-means-for-you

Should you find yourself with no income due the impact of Coronavirus (COVID-19), if you do not already claim benefits, you may be eligible to apply for Universal Credit to help you pay your rent. You can find out more about Universal Credit and eligibility:

 

https://www.understandinguniversalcredit.gov.uk/coronavirus/

 

There is also further information for people affected by Coronavirus (COVID-19), including

information about eligibility for Statutory Sick Pay on the UK Government website:

 

https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19/support-for-those-affected-by-covid-19

 

If you currently pay your rent in cash, we would ask that you consider making alternative

arrangements in the meantime e.g. card payments or online payments. We may contact you

to discuss this further.  If you are self-isolating or recovering from Coronavirus (COVID-19), this will mean you may not be able to leave your home. This can be a problem if you have a pre-payment meter, which requires you to go to the shop to top-up. Different energy suppliers will have their own ways of dealing with this. If you or anyone in your home has any underlying health conditions, you should also contact your energy supplier to let them know. They will add you to the Priority Service Register, which will give you extra support should you need it. If you are self-isolating, you should contact your energy company as soon as you become aware of an issue to do with your prepay meter, as some of the solutions can take a few days.  Other advice on energy related issues can also be found here:

 

https://www.ofgem.gov.uk/coronavirus-covid-19

Staff Contact Details

Lesley Burrows Housing Officer : 0141 559 5646    

Margaret Clowes Housing Officer  : 0141 559 5645

Adele McGarth Housing Officer : 0141 559 5647     

Stephen Hughes Housing Assistant : 0141 559 5649

Please click on this link to find out more about our repairs service during the COVID-19 outbreak.

Due to the Coronavirus (COVID-19) outbreak, Spire View Housing Association is taking the necessary steps and precautions to try minimise the risk to our customers and staff. We have taken the decision to close our office to the public from Tuesday 24th March 2020 until further notice. This is in line with recent UK and Scottish Government advice. We will keep you up to date through our websites and social media accounts, please  follow Spire View Housing Association on Facebook or @Spire View HA on Twitter . In the meantime, our staff will still be able to deal with any enquiries you may have via other methods. Full details can be found below.

We would also like to reassure you that tenant and staff wellbeing is our number one priority, which is why we are stepping up measures to limit the spread of Coronavirus (COVID-19) following official advice. While our office is closed until further notice, we are working hard to ensure the critical and essential services that make a difference to communities every day continue to operate. We appreciate many of our customers prefer to meet face-to-face with our staff. However, in the interest of protecting staff, tenants and the wider public, we will be limiting face-to-face contact, with only a few exceptions where in person attendance is unavoidable.

While these measures are in place, all contact with staff should be made by email or telephone in the first instance. Whenever direct contact is required, we will take steps to identify whether those we will be meeting are vulnerable to the virus through a series of questions based on the latest UK Government advice. We will then take steps to facilitate direct contact safely for everyone – bearing in mind that some people can be carriers of the virus without showing symptoms. Ultimately, we are dedicated to protecting those most vulnerable from the effects of Coronavirus (COVID-19), and we are working with a wide range of partners to support those most at risk.

Thank you for the time you have taken to read this update. We want to reassure you of our commitment to you as a tenant and customer during this uncertain time.

Staff Contact Details

Fiona Murphy                   Director

fionamurphy@spireview.org.uk                              Direct Line 0141 559 5648

Margaret Brownlie         Depute Director

margaretbrownlie@spireview.org.uk    Direct Line 0141 559 5643

Donna Richardson           Housing Manager

donnarichardson@spireview.org.uk      Direct Line 0141 552 7928

 

Adele McGarth                                 Housing Officer

adelemcgarth@spireview.org.uk             Direct Line 0141 559 5647

Jacqueline Paterson       Maintenance Officer

jacquelinepaterson@spireview.org.uk Direct Line 0141 559 5640

Paul Rocks                          Maintenance Officer

paulrocks@spireview.org.uk                     Direct Line 0141 559 5642

Mary Dunsmore               Maintenance/Admin Assistant

marydunsmore@spireview.org.uk          Direct Line 0141 552 7477

Lesley Burrows                 Housing Officer

lesleyburrows@spireview.org.uk            Direct Line 0141 559 5646

Margaret Clowes             Housing Officer

margaretclowes@spireview.org.uk        Direct Line 0141 559 5645

Stephen Hughes              Housing Assistant

stephenhughes@spireview.org.uk         Direct Line 0141 559 5649

Gillian Spence                  Corporate Governance Officer

gillianspence@spireview.org.uk                              Direct Line 0141 559 5644

Alistair MacPhee             Finance Assistant

alistairmacphee@spireview.org.uk        Direct Line 0141 559 5641

Roddy Forrest                   Customer Services Assistant

roddyforrest@spireview.org.uk                               Direct Line 0141 552 7928

 

Glasgow City Council announced suspension of bulk uplifts from Friday 20th March 2020. 

CORONAVIRUS


All tenants and owners are requested due to the nature of this virus and the need to minimise its spread through the population not to call in at the office, we ask that you contact the Association by telephone, email or text. Please do not call at the office in person unless it is essential. If a member of staff needs to contact you, we will do so by telephone, email or text. You can email the office info@spireview.org.uk with your email address.


We are aware that due to the current issues that the country is facing some of our tenants may be experiencing financial hardship, we would encourage all tenants to take advice on this as soon as the matter arises. You can access support from the financial Capability Officer by contacting GEMAP on 0141 773 5850. Alternatively we have detailed a link below that you may find useful.

www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses

Rent Payments

Where possible please make your rent payments on line www.allpayments.net

Useful Website Links

NHS Inform

https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

Health Protection Scotland  https://www.hps.scot.nhs.uk/a-to-z-of-topics/covid-19/

Scottish Government            https://www.gov.scot/coronavirus-covid-19/

TO ALL SPIRE VIEW HOUSING ASSOCIATION TENANTS / SERVICE USERS  

 

17th March 2020

 

Dear Tenant / Service Users

 

CORONAVIRUS

 

Due to the nature of this virus and the need to minimise its spread through the population we ask that you contact the Association by telephone, email or text in the first instance.  Please do not call at the office in person unless it is essential.  If a member of staff needs to contact you, we will do so by telephone, email or text.  You can email the office info@spireview.org.uk with your email address.

 

Should you contact the office, you will be asked to declare if you or anyone in your household is self-isolating.  If the answer to any of these questions is yes, we may need to re-arrange any visit and / or repair once the period of self-isolation is over.

 

In the event that you need to report an out-of-hours emergency repair our contractors will ask you a similar question.  If the repair is essential our contactors may attend your home but will take necessary precautions to protect themselves. This could include being clothed in suitable Personal Protection Equipment.  Remember you can minimise the spread of the virus by regularly hand washing and cleaning all work surfaces, door handles etc.

 

I would be grateful if you could inform the Association if you or anyone in your household is self-isolating.

 

Rent Payments

Where possible please make your rent payments on line www.allpayments.net

 

Useful Website Links

NHS Inform

https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

Health Protection Scotland  https://www.hps.scot.nhs.uk/a-to-z-of-topics/covid-19/

Scottish Government            https://www.gov.scot/coronavirus-covid-19/

 

Thank you for your co-operation.

 

 

F. Murphy

 

Fiona Murphy

Director

 

 

Spire View Housing Association is registered under Industrial & Provident Societies Act 1965: Reg No. 2295R(S)
Registered with the Scottish Government No. HAC136
Scottish Registered Charity No. SC033266

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