Regulator publishes new guide for tenants and service users

The Scottish Housing Regulator recently published How We Regulate: A guide for tenants and service users. This handy new guide has been written to help you find out more about the work of the Regulator. The guide also explains what you can do if you want to find out more about your landlord, what you can expect from your landlord and how to raise concerns.

Iain Muirhead, Director of Strategy and Communications, said: “We’ve written this new guide to help tenants and other service users find out more about who we are and what we do to protect their interests.  We hope that people will find it useful.”

How We Regulate: A guide for tenants and service users is available to download from the Regulator’s website www.scottishhousingregulator.gov.uk or by clicking here.

If you would like to apply for help with your rent and council tax, please visit Glasgow City Council's website to find out more. You can apply online at GCC’s website, or you can download a form and hand it in to their offices in Charles Street in person.  If you require any help completing a housing benefit claim form, we can make you an appointment to see our money advisor. For an appointment, please call 0141 552 7928.  Alternatively, you can pop into our offices and one of our housing management team will be able to assist you. Finally, you can take the form to Charles Street and one of the housing benefit team in their office will be happy to help you.

If you are receiving Housing Benefit but are still having difficulty meeting your rent payments, you may be able to get extra help from the Discretionary Housing Payment Fund. This may be the case if you are affected by the so-called Bedroom Tax.

The fund has been made available by the Council with assistance from the Government.

If you wish to be considered for a payment from the Discretionary Housing Payment Fund you must complete a claim form. The form, and guidance on how to complete it, can be found on Glasgow City Council’s website. The completed form should be returned to their offices at Charles Street.

We carried out a tenant survey a while ago and some tenants indicated that they might like to receive documents and information, such as newsletters and letters, in different formats, for instance in larger print.

Are you someone who would benefit from receiving correspondence in a different format, or do you know someone who would? If so, please contact Sue at the office on 0141 552 7928 to discuss your specific requirements.

Examples of different formats could include:

  • Larger print
  • Braille
  • Tape

The Scottish Fire and Rescue Service have issued a number of leaflets/posters with regards to reducing fires over the spring and summer period.  We’re working in close partnership with Springburn Fire Station to raise awareness of this issue. We are asking our local community and businesses to join the fight against fire by managing and disposing of waste to preventing fires and by helping identify and report offenders.

For more information, please see the attachments below.

Preventing woodland fires

Preventing fires

Preventing fires in Royston

 Our April 2014 newsletter is now available to read

Help to improve social landlord services?

The Scottish Housing Regulator (SHR) regulates all social landlords in Scotland, and is setting up a new National Panel for users of social landlord services. All people who use social landlord services are invited to join the Panel – including tenants, homeless households, home owners who receive factoring or common repairs services, and Gypsies/Travellers using Council or housing association sites. Every new Panel member will be entered into a prize draw to win one of 6 x £50 prizes.

To join or find out more…

Our annual report for 2011 - 2012 is available to download here.

Spire View Housing Association is registered under Industrial & Provident Societies Act 1965: Reg No. 2295R(S)
Registered with the Scottish Government No. HAC136
Scottish Registered Charity No. SC033266

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