Our Performance

Spire View Housing Association is a Registered Social Landlord (RSL) and like all RSL's we are regulated by the Scottish Housing Regulator, which was established on 1 April 2011 under the Housing (Scotland) Act 2010. To find out more about the Scottish Housing Regulator you can check out their website.

Scottish Social Housing Charter

The Scottish Social Housing Charter was introduced in April 2013, and requires all Registered Social Landlords (RSLs) in Scotland to demonstrate how they perform in delivering housing services and other activities against a number of outcomes.

The first report on Spire View’s performance towards achieving the outcomes required by the Charter was produced and issued to our tenants and residents in October 2014 as part of our newsletter. We continue to publish our results in our newsletter each year. You can also compare us with other RSL's by visiting the Scottish Social Housing Charter website.

Issue 59 SVHA Newsletter September 2018
Issue 62 SVHA Newsletter October 2019
Issue 67 SVHA Newsletter September 2020
Issue 70 Newsletter October 2021

Complaints Handling

Our Management Committee are all volunteers and value feedback from our customers both positive and negative. Customer feedback helps our Committee ensure that they are managing an organisation that is meeting the needs of their tenants and other customers.

The committee recognise that from time to time things can go wrong and customers may wish to complain about our service. Our new complaints handling procedure has been in place for just over a year and aims to make it easy for our customers to have their concerns resolved quickly. A guide to our complaints procedure is available to download in our documents section, or can be picked up at the office or if you wish we can send one out by post. 

Complaints Handling Complaint Handling Procedure